Start-Up Guidance

- Video on what to do before you start - (Downloadable Notes Available)
- Video on what owning and operating a non-emergency transportation company (Downloadable Notes Available)
What’s it really like? Is it the right fit for me? -

- Targeted Outreach Strategies:

• How to Sell to Activities Directors and Assisted Living Centers
  Learn how to position your services in a way that aligns with their needs — from planning group outings to offering unique value that helps them shine in their role. This is one of the most effective ways to create repeat business and long-term partnerships.

• How to Approach Hospitals and Ambulance Services
  Discover how to present your non-emergency transportation solutions as a complementary service that reduces pressure on their teams, lowers patient wait times, and improves discharge efficiency.

• How to Connect with Hospices, Nursing Homes, Home Health Agencies, Funeral Homes, and More
  Each of these industries has unique pain points and decision-makers. We’ll show you how to craft tailored messaging, build rapport, and demonstrate the professionalism that earns their trust and referrals.

Business Planning

We’ll walk you through a real-world profit and loss statement, breaking down exactly how to analyze your expenses, set your rates, and make informed financial decisions that support long-term success. (Downloadable Notes Available)
You’ll also get a clear answer to one of the most common questions: “How much money do I really need to get started?” Whether you're launching with one vehicle or planning a larger fleet, you'll know what to expect — and how to plan for it.

Operational Considerations

Purchasing your first vehicle is one of the biggest and most important decisions in non-emergency medical transportation. In this video, we’ll guide you through exactly what to look for when buying a NEMT van — from understanding ADA compliance to choosing between new vs. used, and what features matter most for both safety and comfort. ​

Sales and Marketing Specifically for NEMT

Whether you're wondering what to say making your first call or need email templates that actually convert, our resources will guide you through each step of the sales process — no guesswork needed.                                                                                                                                                                                                               

Coming Soon!

• How to Get an NPI Number
  Step-by-step guidance on how to register and receive your National Provider Identifier (NPI), a crucial step for working with brokers and government contracts.

• How to Secure Government Contracts
  Learn the strategies and paperwork required to position your company for local, state, and federal transportation contracts — including where to register and how to stand out from the competition.

• Proper Techniques for Loading Wheelchair Patients
  This demonstration covers essential safety and service protocols for loading and unloading patients using wheelchair-accessible vehicles. Critical for compliance and customer care.

• And Much More Coming Soon!
  We’re constantly adding new resources — from patient handling best practices to advanced dispatch training. Stay tuned for fresh content that keeps your company competitive.